Customer Service

Customer service is an art. Unfortunately, most small business owners don't think of it that way. Most companies adopt a strictly reactionary posture to customer service. Customer complaints or requests are dealt with as ... more

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Customer Service: Maximized Profit Potential

By: Scott LindsayIn brick and mortar stores there is a software application that has provided additional sales and is geared toward customer satisfaction. When customers are checking out at a retail shop they may be made aware of complimentary products that are geared specifically to the item they ... more

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Why does every company need a CRM (Customer Relationship Management)?

By: Dr. Sylvain DesforgesFirst, let’s define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer relationships. Sales, Marketing, Accounting and Customer Service can all be tied together ... more

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