Technical Writing

By: Barry MillmanOVERVIEW In your User Documentation, you direct your Reader to perform tasks with your product. If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support. ... more

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Great Technical Writing: The User-Product Life Cycle - A Documentation Tool

By: Barry MillmanThe User-Product Life Cycle (U-PLC) is a powerful tool for the User Document writer. Use the U-PLC to generate the high-level topics for your User Document. THE USER-PRODUCT LIFE CYCLE (U-PLC) Usually, when we think of a Product Life Cycle, we think in terms of the development ... more

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